HELP
We answer questions, we don't add them.
What we hear most often. This grows as you talk to us.
GETTING STARTED
The basics, one tap away.
How do I add my baby?
On your first sign-in we ask for the name, birth date and sex. You can edit it any time from the baby's profile.
Do I need a card to start?
No. Naranest is free for one baby with unlimited records. If you try Pro, you get 14 days with no charge.
Can I add several babies?
On the free plan, one. With Pro you can add as many as you want and they share carers.
Does it work offline?
Yes. Records are saved locally and sync as soon as you're back online.
DAILY USE
Tracking and predictions.
How do I log a feed quickly?
From the main screen, tap the feed icon. Naranest detects the moment and only asks for the details you want to refine.
Where do the predictions for the next nap or feed come from?
From your baby's real rhythm. Naranest analyses intervals between feeds and naps to anticipate the next — it doesn't use generic age charts.
Why don't I see a prediction in the first few days?
It needs around 3–5 days of records to start refining. The more you use it, the better the prediction gets.
Can I edit or delete a record?
Yes. Long-press the record opens the edit and delete options.
TOGETHER
Sharing with the carers.
How do I invite my partner or grandma?
From the baby's profile, in "Share", enter the carer's email and they get an invitation.
What can the invited person do?
See all records, or see and edit — you choose when sending the invitation.
How much does sharing cost?
Free. You can invite multiple carers at no extra cost.
DATA
Your data, clear.
Where is my data stored?
On servers inside the European Union: the database in Frankfurt and the server that serves it in Paris. A few services we need to operate, such as the payment gateway, the sign-in provider and the email provider, are companies based outside the European Economic Area. Only the minimum travels to them, under the safeguards the GDPR requires. The privacy policy has the detail.
Can I download my data?
Yes. From your Profile you can export everything you've recorded into a file.
How do I delete my account?
From Profile > Delete account. Your data becomes inaccessible immediately and is genuinely erased after 30 days, including records, measurements and PDF reports. During those 30 days, signing in again cancels the deletion and restores the account: if you want it gone, don't sign back in. We are legally required to keep an accounting record of payments, without your name or email.
Do you sell baby data?
No. Not to brands, not to insurers, not to anyone. Baby data is health data and is only processed so that you can keep their record.
Can't find your question?
Write to us and we'll get back to you. This section grows with every conversation.
contacto@naranest.app